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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ben Van Maanen

August 12, 2025

5  out of  5
rating by Ben Van Maanen
"Cody James exemplified excellent customer service skills and was able to help me understand the policies and what would be most effective for me. On top of that, he went the extra mile to explain what or why this would be the better option. This man made attaining insurance super easy and a comfortable experience."
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Ashley Ellerbee

August 12, 2025

5  out of  5
rating by Ashley Ellerbee
"Hands down the best agent I’ve worked with. They’re responsive, reliable, and truly invested in their clients’ needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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bobby whitten

August 11, 2025

5  out of  5
rating by bobby whitten
"Sean was very detailed in explaining how insurance works and very upfront about the cost as well. I will definitely recommend Sean and this insurance company. Thank you for your advice and dedication to your customers."
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Ronald Barnett

August 9, 2025

1  out of  5
rating by Ronald Barnett
"Zero star if I could they do not return phone calls they are the second Dallas State Farm agency will not use in the future"
We responded:
"Thank you for your feedback. This is not the experience we want State Farm customers to have. We would like to learn more about what happened and how we can improve. Please get in touch with us so we can make it right."
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Nate Van Maanen

June 28, 2025

5  out of  5
rating by Nate Van Maanen
"Cody James did an amazing job explaining the policies, what they do, and gave me good advice on when to advance my policies. It seems Cody is really dedicated to his work, and it shows. Thank you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jack

June 16, 2025

5  out of  5
rating by Jack
"Sean was fantastic! Very easy to work with and explained everything perfectly. Will definitely do business with him again!"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that Sean provided you with fantastic service and made the insurance process easy to understand. At Matt Rakofsky State Farm, we pride ourselves on delivering exceptional customer service and clear communication to help you with all your insurance needs. We're glad to know that you'll be returning for future business, and we look forward to assisting you again! If you have any questions about your insurance options or need a quote, don’t hesitate to reach out. Your satisfaction is our top priority!"
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Ελένη Μπαλλά

June 4, 2025

5  out of  5
rating by Ελένη Μπαλλά
"Gaby was very helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ken M Desoto

April 12, 2025

5  out of  5
rating by Ken M Desoto
"Gabby was great, exhibited perfect customer service able to speak clearly so I could understand what State Farm had to offer me as a potential client. She was to the point and professional. Today i am a State Farm family member . That's Gabby, In loving service, Ken Miller."
We responded:
"Thank you, Ken! We’re honored to welcome you to the Matt Rakofsky State Farm family, and we’re so glad Gabby made your experience so positive. We aim for clear communication, and we’re thrilled it made a difference for you. We appreciate your support and look forward to being here for you whenever you need us. - Matt"
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Mark Johnson

April 3, 2025

1  out of  5
rating by Mark Johnson
"Never able to speak to a licensed agent . He works to go higher up with State Farm at the risk of his customers !!!! Could never fix a billing problem online ."
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Jessica Eusebio

March 20, 2025

5  out of  5
rating by Jessica Eusebio
"Matt and his team embody the spirit of exceptional service. Matt’s professionalism and patience foster trust and confidence when addressing insurance policy questions. Cody’s approachability and efficiency are praiseworthy. Jackie’s courteous phone demeanor personifies the essence of warm hospitality and her kindness exemplifies her commitment to excellence."
We responded:
"Thank you, Jessica, for your thoughtful and kind words! We truly appreciate you recognizing Cody and Jackie for their dedication to providing exceptional service. Our team takes great pride in fostering trust, confidence, and a welcoming experience for all our clients. Your feedback means a lot to us, and we’re grateful for the opportunity to assist you with your insurance needs. If there’s ever anything more we can do for you, please don’t hesitate to reach out! - Matt"
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Gris Frias

February 5, 2025

5  out of  5
rating by Gris Frias
"Excelente personal se toman el tiempo de escucharte , como cliente nunca me habían tratado tan bien los recomiendo ampliamente"
We responded:
"¡Gracias, Gris! Nos alegra saber que tuviste una excelente experiencia con nuestro equipo. Escuchar y brindar un servicio excepcional a nuestros clientes es nuestra prioridad. Apreciamos mucho tu recomendación y estamos aquí para ayudarte siempre que lo necesites. - Matt"
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Larry Williams

January 8, 2025

5  out of  5
rating by Larry Williams
"Matt and his team are really awesome to work with. I truly appreciate being taught the differences in policies, especially life"
We responded:
"Thank you for your kind words! We’re so glad to hear that you’ve had a great experience working with our team. Educating our customers about their policy options—especially something as important as life insurance—is a top priority for us. If you have any more questions or need further assistance, don’t hesitate to reach out. We truly appreciate your trust in us! - Matt"
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Luevet Scott

November 8, 2024

5  out of  5
rating by Luevet Scott
"Contacted Matt's office today to make a small policy change. I thought it might take a few days to get it done but, Cody reached out the same day to say the change had been completed. Thanks Cody for the quick turnaround."
We responded:
"Thank you, Luevet, for your kind review! We’re so glad to hear that Cody was able to assist you promptly with your policy change. We appreciate you trusting us with your insurance needs and are here to help anytime! - Matt"
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Pearl and Darius

August 23, 2024

5  out of  5
rating by Pearl and Darius
"Matt was efficient with providing us both auto and home quotes and he responded to all questions in a timely manner. This ultimately allowed us to quickly make our decisions."
We responded:
"Thank you, Pearl & Darius, for your kind words! We're thrilled to hear that we were able to assist you efficiently with your auto and home insurance, and that we addressed all your questions promptly. Your satisfaction and quick decision-making are important to us. We appreciate your trust in our team and look forward to continuing to serve you! - Matt"
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Saud Almotab

August 22, 2024

5  out of  5
rating by Saud Almotab
"Working with Matt was easy and efficient. He was incredibly helpful and always available to answer my questions. The process was seamless, and I felt well taken care of. Definitely recommend!"
We responded:
"Saud, thank you for sharing your experience! We’re delighted to hear that working with Matt Rakofsky State Farm Agent was simple and efficient. It’s great to know that he was incredibly helpful and always available to answer your questions. We’re glad the process was seamless and that you felt well taken care of. Your recommendation means a lot to us! -Matt"
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Jason S

January 10, 2024

4  out of  5
rating by Jason S
"Nothing wrong with Matt, State Farm just raised my rates by $100 a month and I had to find a new company after years of patronage."
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john cornell

November 15, 2023

5  out of  5
rating by john cornell
"I talked with one of Matt's colleagues name Cody James he was awesome and had the answers that I needed for my auto policy."
We responded:
"Hi John. Thank you for the kind words."
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Bryce Bessler

October 6, 2023

5  out of  5
rating by Bryce Bessler
"I worked with Sean Allen on getting all my insurance switched over to State Farm. He was very personable, and took the time to explain all the coverage options available to me. We were able to find better coverage than what I already had and he saved me money. Couldn’t have asked for a better overall experience."
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Dwight Mymbs

September 15, 2023

4  out of  5
rating by Dwight Mymbs
"It was a very pleasant experience working with Sean Allen during my transition to State Farm Insurance for Home and Auto. Sean was very professional and he provided me with several options to help in making my decision. Thanks Sean for all of your help."
We responded:
"Thank you for the kind words about Sean. We look forward to taking care of your insurance and financial needs!!"
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Sean A

September 2, 2023

5  out of  5
rating by Sean A
"I worked with Sean Allen in this State Farm office over the past couple of days to find better rates on multiple policies. He was able to provide me with much lower rates than I was paying with my previous insurer. Sean is personable and gets it! And he's a military veteran just like me with similar shared life experiences. This is a good guy who will work with you and not try to oversell anything. Appreciate his help!"
We responded:
"Thank you for allowing us to take care of you!!"
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Reece 33

June 28, 2023

5  out of  5
rating by Reece 33
"My experience was great. Very professional and informative."
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Rath Kuzaki

June 19, 2023

5  out of  5
rating by Rath Kuzaki
"Called today to get a quote for my auto insurance, spoke with rep Shawn who was very helpful and informative. Explained the whole policy and answered all my questions, quick easy and straightforward experience. I definitely recommend this company for your auto insurance! Keep up the good work Shawn!"
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Richard Allen

May 17, 2023

5  out of  5
rating by Richard Allen
"Helped me lower my rates by a substantial amount, while also providing superior coverage. Will be recommending this agent and their office to everyone I know. Extremely easy to work with and understanding of my needs. 10/10"
We responded:
"Thank you Richard. We are happy to have you as part of our family"
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Miss Edwina

April 25, 2023

5  out of  5
rating by Miss Edwina
"The sales rep Kanan was awesome! He got me a great rate on Auto and life insurance. I am so happy with the service i was provided. Thanks again Kanan 😃"
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Gaby Girl

April 20, 2023

5  out of  5
rating by Gaby Girl
"Very friendly and very helpful. Rates are more affordable."